RAGE AGAINST COLES/CHAPTERS!!!!!
I am so bloody ticked off at Chapters/Coles right now that I can't even think! A few days ago I bought a couple of books and received a promotional ticket that said if I spent $50 or more in store during the month of September that I could win anywhere from $5 to $1000 gift certificate. This seemed like a great idea so I decide to go into Coles and get them to order $50 worth of books for me and I'll be able to use my new coupon when they come in.
Well, wasn't I in for a surprise. First I have to pay upfront (this has changed since the last time I ordered books instore) and I didn't have my coupon with me. I tell the sales girl this (who has a trainee tag on...) and before she can respond the Idiot Manager (I've dealt with her before and she is an Idiot worthy of Idiot Island) tells me that the coupon only works when I buy the books in September...not if I pick them up in September. Before I can say that I will wait until Friday, September 1, to make my order the Idiot Manager than tells me that ordering books through the store still counts as an online order.
THEREFORE MY ORDER WON'T WORK WITH MY COUPON!!!!!!
I couldn't believe this. It's not my fault that the pitiful stores in Saint John don't carry the books I like. I can't use the coupon online and I try to give the business to the store and then they can't help me because of some hidden disclaimer! What the bleeping bleep?! At first I'm pretty ticked and I say, "Cancel the order. The only reason I came in here was for this coupon." But the poor trainee looked upset and I didn't want to take my rage out on her so I let her convince me to finish the order. I didn't even get an apology from the Idiot Manager. Then the trainee gives me ANOTHER coupon. "What's the point?" I ask. I can't use it. I tried doing it by the book and it blew up in my face. She says I could give it to a friend. "I doubt they'll have much better luck," I mutter.
This is the second time in 4 months that they've burned me with their coupons. I HAVE to use them instore. When I complain to the staff that the books I like aren't sold here they tell me to order online. I do that and my coupons STILL AREN'T ANY FREAKING GOOD!!!! I wrote a complaint to Chapters head office the last time they burned me but got nothing back.
I want to be done with Chapters/Coles. I can get the same prices at Amazon.ca. And I don't have to spend $20 a year on an iRewards card that gives me coupons I can't use.
I should've cancelled the order and tore up my iRewards card in front of them....I'm so bloody mad I'm getting a headache.
Well, wasn't I in for a surprise. First I have to pay upfront (this has changed since the last time I ordered books instore) and I didn't have my coupon with me. I tell the sales girl this (who has a trainee tag on...) and before she can respond the Idiot Manager (I've dealt with her before and she is an Idiot worthy of Idiot Island) tells me that the coupon only works when I buy the books in September...not if I pick them up in September. Before I can say that I will wait until Friday, September 1, to make my order the Idiot Manager than tells me that ordering books through the store still counts as an online order.
THEREFORE MY ORDER WON'T WORK WITH MY COUPON!!!!!!
I couldn't believe this. It's not my fault that the pitiful stores in Saint John don't carry the books I like. I can't use the coupon online and I try to give the business to the store and then they can't help me because of some hidden disclaimer! What the bleeping bleep?! At first I'm pretty ticked and I say, "Cancel the order. The only reason I came in here was for this coupon." But the poor trainee looked upset and I didn't want to take my rage out on her so I let her convince me to finish the order. I didn't even get an apology from the Idiot Manager. Then the trainee gives me ANOTHER coupon. "What's the point?" I ask. I can't use it. I tried doing it by the book and it blew up in my face. She says I could give it to a friend. "I doubt they'll have much better luck," I mutter.
This is the second time in 4 months that they've burned me with their coupons. I HAVE to use them instore. When I complain to the staff that the books I like aren't sold here they tell me to order online. I do that and my coupons STILL AREN'T ANY FREAKING GOOD!!!! I wrote a complaint to Chapters head office the last time they burned me but got nothing back.
I want to be done with Chapters/Coles. I can get the same prices at Amazon.ca. And I don't have to spend $20 a year on an iRewards card that gives me coupons I can't use.
I should've cancelled the order and tore up my iRewards card in front of them....I'm so bloody mad I'm getting a headache.
posted by Rienne | 1:51 p.m.
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